Stay and Play Policy 

Welcome to our Playspace! We're thrilled to offer a fun, safe, and engaging environment intentionally designed by developmental experts for your children to play, learn, and interact. To ensure the enjoyment and safety of all, we kindly request your adherence to the following policies during our Stay and Play Hours.

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General Policy

• Stay and Play Hours:

  • Stay and Play is available to Marble Wellness clients with onsite appointments at 567 North and South Road, and will be available to book on our official website.

  • The schedule is subject to change; please check for any updates regularly online.

  • Each booking covers up to 60 minutes of Play.

• Parent/Guardian Presence:

  • A parent or guardian (18+) must be remain onsite at all times during Stay and Play Hours.

• Cancelation & Refunds​

  • Cancellations made 24 hours in advance are eligible for full refund, otherwise client is responsible for payment in full for reserved playtime booking.​

  • No credits or refunds for sessions canceled or rescheduled with less than 24 hour notice will be issued. 

• ​Age and Capacity:

  • The Playroom is designed for children aged 1 to 6 years of age. We do allow older siblings to join however their behavior must remain respectful and be supportive of the littles in the space. We will offer board games, coloring and other age appropriate activities for children ages 6-10 year old. 

  • The room's capacity is limited for safety and enjoyment. Bookings will be on a first-come, first-served basis. You can book future opens at another available date if full. 

Consent and Liability

• Parental Consent:

  • By allowing their child(ren) to participate in Stay and Play, parents/guardians automatically consent to the terms and conditions set forth in this policy and any associated risks.

  • Parents/guardians acknowledge that while we strive for the highest safety standards, the inherent nature of play means that accidents or injuries may occasionally occur.

• Liability Waiver:

  • Parents/guardians are required to sign a liability waiver covering all events of their child's participation in the Playroom.

  • This waiver must be renewed annually or upon the expiry of membership, whichever comes first.

Safety and Conduct

• Health and Safety:

  • Children showing signs of illness should not be brought to the Playroom.

  • The Playroom is a nut-free zone. Please ensure that no food containing nuts is brought into the area

  • While we prioritize safety, parents/guardians acknowledge that injuries can occur during play. Blue Stars Therapy is not responsible for any injuries sustained on the property. Parents/guardians assume all risks associated with the use of our facilities.

• Behavioral Expectations:

  • We promote a respectful, inclusive, and friendly environment. Aggressive/disruptive behavior, bullying, inappropriate language or destructive actions will not be tolerated.

  • Parents/guardians are responsible for ensuring their children adhere to these behavioral guidelines.

  • Any Blue Stars Therapy Staff member may terminate the play session or request parent/guardian/child to leave at their sole discretion without a refund if this policy is violated.

Miscellaneous

• Personal Belongings:

  • The Playroom is not responsible for lost, stolen, or damaged personal items.

  • Toys and materials provided in the Playroom must remain within the area.

  • You may pack a snack and water bottle (sealable lid) for your children and please be mindful that our facility is nut free.

  • Children over 6 are welcome to bring personal tablet device. We ask you do not bring this for younger children as there are plenty of toys available for their age range. 

• Feedback and Concerns:

  • We welcome your feedback and suggestions. Please direct them to our staff or via our feedback forms available at the reception.

  • Any concerns or incidents during Stay and Play should be immediately reported to the staff on duty.

 

We reserve the right to amend these policies as necessary and will communicate any changes promptly.

 

Thank you for your cooperation and understanding, ensuring a safe and enjoyable experience for everyone!

 

Blue Stars Therapy Team